Cross-product Navigation Review
Improving Consistency & Usability Across Systran’s Product Ecosystem
Information Architecture
User Journey Mapping
Information Architecture
User Journey Mapping
Product Designer
Systran
As Systran’s product suite expanded, users increasingly struggled to navigate between tools, each of which had its own navigation pattern and hierarchy. This fragmentation caused confusion, increased cognitive load, and slowed task completion—particularly for users managing workflows across multiple apps.
I led a comprehensive navigation audit across all products, identifying patterns and inconsistencies through stakeholder interviews, user feedback, and analytics. Working cross-functionally with product and engineering teams, I proposed a unified navigation model with simplified structure, clearer hierarchies, and a consistent visual language
Post-implementation feedback and usability testing showed noticable reduction in user friction across key tasks.
Unified navigation experience rolled out across five core Systran products, improving orientation and consistency for both new and existing users.
Stronger product scalability, with a flexible navigation structure now capable of supporting new features and future products without added complexity.
To better understand user needs and pain points, we conducted internal interviews with admin users and gathered insights from our customer success teams, who regularly interacted with clients. These discussions helped us pinpoint usability challenges and areas for improvement.
End users found the interface too feature-heavy, making it difficult to access essential functions quickly. Many users wanted a fast, simplified translation tool, rather than one packed with advanced settings they rarely used.
Admin users struggled with switching between Systran’s products, finding the lack of seamless integration disruptive to their workflows.
Users found the tables cumbersome – information heavy and difficult to sort or filter. They also cited slow load times and frequent bugs.
Before: Users found much of the UI across the product ecosystem to be confusing, with multiple entry points, and a lack of information hierarchy.
Before: the table component was very information heavy, with lots of actions hidden in accordions in the table row expands.
The redesign focused on creating a consistent and user-friendly menu structure within each product, implementing a product dashboard for easy switching between products and the admin suite, and a redesigned top right menu bar for straightforward access to account settings and support. A significant overhaul was also planned for the table component to address previous ergonomic flaws and performance issues.
While we have yet to conduct formal usability testing due to resource constraints, initial reactions based on the new designs have been highly encouraging. We continue to gather user feedback via our customer support channels to inform ongoing refinements.
Account information was reorganised, simplifying user flows, removing duplicated entry points, and providing a clearer, hierarchical display of information.
Certain information previously buried in complex table expands was given dedicated pages, making it easier for users to view and manage their tasks.
Overlay components were utilised to give users quick access to main actions.